Terms & Conditions

I. Interpretation and Definitions

I.1 Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

I.2 Definitions

For the purposes of these Terms and Conditions:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to ELITE BUSINESS QUEENS, Paris, FRANCE.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Service refers to the Website.
• Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
• Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
• Website refers to Powerful Combo, accessible from https://powerfulcombo.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

II. Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Cookie Policy and the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

II.1 Update of the terms and conditions

You are encouraged to regularly check this page for the most up-to-date version of our Terms of Service. We reserve the right to update, modify, or replace any part of these terms by posting changes on our website. It is your responsibility to stay informed about any adjustments. Continued use or access to the website after such changes implies your acceptance of the updated Terms of Service.

II.2 Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

III. Services

PowerfulCombo (“we,” “our,” or “us”) provides AI-driven automation solutions and consulting services designed to enhance marketing, sales, and operational efficiency. Our offerings include, but are not limited to:

• AI Voice Agent solutions for automated customer interactions.
• Social Media Visibility solutions to streamline content creation and engagement.
• Lead Generation & Outreach services to optimize prospecting efforts.
• Knowledge-Powered AI (Retrieval-Augmented Generation) for intelligent data retrieval and automation.
• Tailored consultancy services for businesses seeking custom AI and automation strategies beyond marketing and sales.

We reserve the right to modify, expand, or discontinue any service at our discretion without prior notice. Services are provided as described at the time of engagement and are subject to individual agreements, including service scopes, pricing, and deliverables.

III.1 Service Engagement:

• Booking a free discovery call does not constitute a contractual agreement.
• Paid strategy sessions are non-refundable unless explicitly stated otherwise.
• All services require a written proposal and agreement before work begins.
• Clients must provide accurate business information for effective service delivery.

III.2 By engaging with our services, you acknowledge that:

• Our solutions are tailored to your business needs, but outcomes may vary based on implementation and external factors. So there is No Guarantee of Results. In effect, even if we strive to provide valuable insights and automation solutions, but we do not guarantee specific business outcomes, such as revenue increase or lead conversion. Results depend on various factors outside our control.
• You are responsible for providing accurate business information to enable effective service delivery.
• Any misuse of our services, including unethical lead generation, unauthorized automation, or misuse of AI tools, may result in termination of service without a refund.

For customized solutions or inquiries, please contact us before engaging in any service to ensure alignment with your business goals.

III.3. Booking & Consultation Calls

We offer both free and paid consultation calls to assess your business needs and explore potential AI and automation solutions.

III.3.1 Free Discovery Calls

• These are 15-minute introductory calls to understand your needs and assess if we are a good fit.
• Booking a free discovery call does not create a contractual agreement for services.
• If further consultation is needed, we may recommend a paid strategy session for in-depth discussions and planning.

III.3.2 Paid Strategy Sessions

• These in-depth consulting sessions provide detailed insights and actionable strategies tailored to your business.
• Sessions must be paid in advance and are non-refundable unless canceled by us.
• Rescheduling must be done at least 24 hours in advance to avoid session forfeiture.

III.4. Payments & Billing

III.4.1 Pricing & Payment Methods

We operate on a transparent pricing model, and all service fees are communicated either on our website, during consultation calls, or within custom proposals.

Payments for our services must be made via secure online payment platforms, including but not limited to:

• Stripe (Credit/Debit Cards, Apple Pay, Google Pay, etc.)
• Direct Bank Transfer (For large custom projects, available upon request)

All payments are processed in Euro and are subject to third-party transaction fees, which are non-refundable.

By making a payment, you agree to their terms of service and security policies.

III.4.2 Payment Terms for Different Services

To ensure smooth service delivery, payments must be made under the following terms:

• Paid Strategy Sessions – Must be paid in full at the time of booking. No call will be booked nor no preparation work will be performed until the payment is received.
• Project-Based Consulting & Implementation Services –
  • 50% upfront deposit required before work begins.
  • The remaining 50% is due upon project completion, before final delivery.
  • For projects exceeding 4 weeks, a custom milestone-based payment schedule may be arranged.
• Retainer or Ongoing Services – Payments must be made monthly in advance on an agreed-upon billing date.
• One-Time Automation Setup Fees – Full payment is required before project initiation.

Failure to pay invoices on time may result in delays, service suspension, or cancellation, with no refund on any previous payment.

III.4.3 Refund Policy

We stand by the quality of our services; however, due to the custom nature of consulting and automation solutions, refunds are limited:

III.4.3.1 Refund for Strategy sessions & consulting fees :

Strategy sessions are non-refundable once booked:

• No-shows will forfeit the session without refund.
• Non-refundable if you didn’t cancel on time,
• Non-refundable once the session has been conducted.

However, as we understand that circumstances may make you reschedule a call, we allow:

• Rescheduling is allowed up to 24 hours in advance.
• a refund ONLY if a strategy session was paid and is cancelled 7 days before the date of the session.
• If, on our side, we must cancel due to unforeseen circumstances, a full refund or reschedule will be provided.

III.4.3.2 Ongoing services or automation implementation :
(i.e After a proposal agreement and both parties signature):

We understand that circumstances may change, and you may need to cancel a project before work begins. Our refund policy in such cases is as follows:

• If a project is canceled before work begins, a partial refund may be issued at our discretion.
• Partial refunds may be granted only if no significant work has been completed at the time of cancellation.
• Completed work: No refunds will be issued once a project or consulting session has been delivered.

In fact,

• If a project is canceled before work officially begins, we may offer a partial refund at our discretion. However, certain costs may still apply, as project preparation often involves research, strategy planning, resource allocation, and preliminary discussions.

1. 1. Example Scenarios for Partial Refunds:
      1. Full Refund (100%) – If the cancellation occurs within 24 hours of booking and no preparatory work has started.
      2. Partial Refund (Up to 50%) – If we have started strategic planning, research, or documentation but have not yet moved into full implementation. For example:

• • • • Conducting an initial business analysis.
      • Reviewing existing workflows or marketing strategies.
      • Preparing tailored automation frameworks.
• No Refund (0%) – If a significant portion of the work has already been completed or if deliverables have been shared. Example: If AI workflows have been set up, an outreach sequence has been implemented, or integrations have been deployed.

Important:

• Any refund requests must be submitted in writing to [email protected] with subject title “Request a Refund”.
• Processing times for refunds may vary, but we aim to issue them within 5-10 business days.
• Refunds are not applicable for paid strategy sessions, digital deliverables, or completed service work.
• We reserve the right to terminate services if payments are overdue, and no refunds will be issued for lost time.

We believe in resolving disputes amicably whenever possible. If any issue arises regarding our services, we encourage you to first reach out to us to discuss and attempt a resolution through informal means.

If a dispute remains unresolved after informal negotiation, the following process applies:

• Mediation First: Both parties agree to attempt resolution through mediation, where a neutral third party assists in reaching a settlement. Mediation shall take place remotely or in a mutually agreed jurisdiction.
• Formal Legal Action (if necessary): If mediation fails, disputes shall be resolved through binding arbitration or small claims court, depending on the nature of the issue.
• The governing jurisdiction for legal proceedings will be the Commercial Court of Versailles, France, unless otherwise agreed.
• Each party shall bear its own legal costs, except where legal fees may be recoverable under applicable law.

By agreeing to these Terms, you waive any right to participate in class action lawsuits against PowerfulCombo.

III.12 Termination

III.12.1 Termination by Either Party

Either party may terminate the contract by providing 30 days’ written notice via email or registered mail. Upon termination, the client agrees to pay for:

• All services rendered up to the termination date, including any partially completed work.
• Any non-refundable costs incurred by PowerfulCombo in preparation for the project.

If the termination occurs before the completion of a project, any work already completed (including research, planning, automation setup, AI training, or integrations) will be billed at the applicable rate. No refunds will be provided for work already performed.

III.12.2 Immediate Termination by PowerfulCombo

We reserve the right to terminate a contract immediately and without prior notice under the following circumstances:

1. Breach of Contract – If the client fails to comply with any material term of these Terms & Conditions, including but not limited to non-payment, misuse of automation tools, or unethical business practices.
2. Non-Cooperation – If the client fails to provide necessary information, access to accounts, or approvals required for service execution after multiple requests, resulting in project delays.
3. Unethical or Illegal Use – If the client misuses AI automation, lead generation tools, or other services for fraudulent, deceptive, spam-related, or unlawful activities.
4. Failure to Pay – If the client fails to make a scheduled payment within 7 days after the due date, services may be suspended, and the contract may be terminated.
5. Damage to Reputation – If the client engages in defamatory actions, misrepresents our services, or behaves in a way that negatively impacts the reputation of PowerfulCombo.

III.12.3 Consequences of Termination

Upon termination:

• All work stops immediately, and any active automations, AI models, or integrations may be disabled or deleted.
• Intellectual property ownership (e.g., AI models, automation scripts, custom-built solutions) remains with PowerfulCombo until full payment is received.
• The client may not continue using any partially completed work or proprietary solutions without explicit written permission.
• If termination is due to non-payment, PowerfulCombo reserves the right to pursue legal action or debt collection.

For any custom agreements or long-term engagements, specific termination clauses may be negotiated in the service contract.